Support Center

In this page you will find answers to frequently questions about buying and using Netflix Video Downloader and Any Video Converter Ultimate. There are also self-service and contact information available here.

If you need to more support for the programs, you can contact us at support@any-dvd-converter.com any time you need support.

FAQ about Netflix Video Downloader

How to register Netflix Video Downloader?

Please click the Menu button (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

What kind of videos does the program support to download?

The program is able to help you download any movies and TV shows from Netflix to Windows and Mac computer for offline playback.

What is the format of the download video?

MP4. The program is able to download Netflix video to MP4 format so that you can enjoy them on most of devices freely.

What's the trial limits?

The trial version allows you to download videos at lower quality with one audio track and one subtitle kept. You can buy a license to upgrade to the Pro version for getting the ability to download HD videos.

What should I do if I accidently paid twice?

Please contact our support team with the order IDs. We will refund you as soon as possible.

I want to buy several copies of the program, can I get a discount on my order?

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

What can I do if the program failed to download the videos?

For this issue, please send the info below to our support email (support@any-dvd-converter.com):

• 1. What is your Windows or Mac OS?


• 2. Which Netflix plan did you order?


• 3. Are you downloading Netflix Movies or TV shows?


• 4. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.


• 5. Please send the log files to us, which you can find them by clicking the Menu button > Open log file. You will see a logs folder and please send us all files in that folder.

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FAQ about Any Video Converter Ultimate

How to rip copy protected DVD with AVC Ultimate?

When opening a DVD, AVC Pro and AVC Ultimate will detect and remove the protection by default.

AVC Ultimate cannot completely convert DVD movies. It only rips 40 mins of a 2 hrs DVD movie. Why?

It's quite possible that AVC Ultimate doesn't decrypt the copy protection completely. Please follow the suggestions below to try again:

1. Please use DVDSmith Movie Backup (freeware developed by us) to remove the protection and copy the "Full Disc" to your hard drive first, and then use AVC Ultimate to add the entire copied folder as a DVD disc and rip.

2. If problem persists, please use Any DVD Cloner Platinum which can decrypt more recent DVD copy protection. Use "Full Disc" mode in Any DVD Cloner Platinum to copy the DVD movie to DVD Folder, and then use AVC Ultimate to convert the DVD folder. (Please note that you do not need to purchase Any DVD Cloner Platinum, the trial version can rip 3 DVDs for you.)

In AVC Ultimate, please click right side of Add DVD button and choose Open DVD Folder... to import the DVD folder to the program.

How to rip DVD movies by chapter?

Go to the right pane, under the preview window field, unfold Basic Settings, you can manually specify the chapters you want to rip and convert, for instance, 04 – 08, or 20 – 20.

How to rip DVD movies by title?

After you add DVD to AVC Ultimate, please simply select the titles you want to rip and convert in the center window.

Can I merge some DVD movie titles on the source file panel?

No. Unlike merging multiple videos, you cannot merge multiple movie titles.

Is there a way to disable the director’s commentary when converting a DVD?

Open your DVD movie, in the center window, click Audio option, and select another audio track to try again.

It’s recommended to check the audio language in the preview window before ripping a DVD:

• 1. Highlight the movie in the left pane.


• 2. Select one audio language from the Audio option.


• 3. Click Play button under the preview window to check the audio language to see if it is English.


• 4. Once the audio language is confirmed, you can start converting.

How do I change the language to my preferred audio language?

Please click audio track on main panel of the program to choose your preferred language from the drop-down list.

Can I choose my preferred DVD subtitles when convert DVD movie?

If your DVD movie contains multiple subtitles, you can freely select your desired subtitle. Go to main panel of the program, click subtitle to select your preferred language subtitles. Usually, En is short for English, De is Deutsch, Fr is French, It is Italian, Es is Spanish, Pt is Portuguese, Cn is Chinese, Jp is Japanese.

Can I choose my preferred DVD angle?

If your DVD movie contains multiple angle, you can freely select your desired angle. Go to the right pane and unfold "DVD Options", you will find the "Angle". Select your desired angle. (Only for Any DVD Converter)

Can AVC Pro./AVC Ultimate support converting PAL DVD to NTSC formats?

Yes. AVC Ultimate supports almost all region DVDs. It can convert both the PAL and NTSC DVDs to DVD Video that can playback on both PAL and NTSC (for North America, Japan, South Korea, Taiwan, Philippine) TV systems.

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